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Resident Relations Officer (RRO)

The role of the SDA Resident Relations Officer is to provide person centred services to a wide range of residents, including their families/primary contact, guardians and other stakeholders, based on choice and control principles.

LOCATION

Bundaberg, QLD

EMPLOYMENT TYPE

Permanent Full-time 

What You’ll Do

  • Respond to telephone, written, email and face-to-face inquiries regarding all SDA residency services

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  • Refer residents and their families to other services and support partners as required

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  • Address issues relating to complaints from residents, families and other stakeholders

  • Conduct sign-ups/transition of residents;

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  • Manage and raise service requests for repairs and maintenance;

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  • Undertake all SDA property inspections on an annual basis

Who You are

  • Certificate IV/Diploma in Housing Services, Disability/Health/Welfare or equivalent;

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  • Working knowledge of disability, disability services and service provides;

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  • Experience working in a provider of disability accommodation or tenancy services or related discipline in NDIS sector;

  • Sound knowledge of Microsoft Office Suite in particular WORD, Excel and Outlook coupled with strong grammatical and document formatting skills

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  • Demonstrated experience networking with other disability sector agencies and developing and maintaining close working partnerships

All candidates must be willing to undertake and pass a National Criminal History check as part of the recruitment process, have a current drivers license with a willingness to travel for business purposes and possess an understanding of issues affecting socially disadvantaged groups including those experiencing or at risk of homelessness, people with a disability and people from a non-English speaking background.

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